How can I return or exchange a product?

For any reason, if you are not completely satisfied with your purchase, you can return or exchange the product within 14 days from the date of receipt. The product should not have been used and should not show any signs of damage. Please contact us at 210-6232853 or send us an email at info@doukissanomikou.com for more information . 

What do I do if a product has an issue?

All Doukissa Nomikou jewelry undergo strict quality controls. However, if you encounter any issues with a product, please contact us at 210-6232853 or send us an email at info@doukissanomikou.com. 

Who can I talk to if I have questions about a piece of jewelry?

For any inquiries, please do not hesitate to contact us either by phone at 210-6232853 or via email at info@doukissanomikou.com.

Is VAT included in the price of the products?

Yes, VAT is included in online purchases and is integrated into the price of our products.

What happens if I am absent during delivery?

If you are absent during delivery, the courier will leave a note with their contact information so you can arrange for a redelivery at a time that better suits you.

How is my order packaged?

All the jewelry is carefully packaged in beautiful and specially designed boxes or suede pouches, in a well-presented packaging scented with the Doukissa Nomikou fragrance. Also included is the Doukissa Nomikou bag in case you want to have a complete gift package, as well as a card with care instructions for your jewelry, and an autograph from the Duchess!

Please let us know if you desire gift packaging or if you would like us to include a card with your wishes.

Do I need to create an account to place an order?

No, you do not need to create a personal account to place an order on www.doukissanomikou.com. You can make your purchases as a guest without creating an account. However, by creating your personal account, you have the option to save personal information and shipping addresses, so you won't need to enter them for each of your orders.

What happens if I forget my password for my account?

You have the option to reset your password and set a new one. You can go to the "My Account" section, choose the "Change Password" option, and enter the email associated with your account. We will then send you a link to reset your password. Click on the link, and the system will prompt you to change your password.

How is my order packaged?

All jewelry is carefully packaged in beautiful and specially designed boxes or suede pouches, in meticulous packaging scented with the aroma of Doukissa Nomikou. Also included is the Doukissa Nomikou bag in case you want a complete gift packaging, as well as the card with care instructions for your jewelry, along with an autograph from the Duchess!

Let us know if you want gift wrapping or if you'd like us to include a card with your wishes.

Do I need to create an account to place an order?

No, you don't need to create a personal account to order from www.doukissanomikou.com. You can make your purchases as a guest without creating an account. However, by creating your personal account, you have the option to save personal information and shipping addresses so you don't have to enter them with each order.

What happens if I forget my password for my account?

You have the option to change your password and set a new one. Go to the 'My Account' section, choose 'Change Password,' and enter the email associated with your account. We will send you a link. Click on the link, and the system will prompt you to change your password.

When will I receive my order?

The delivery time for your order is calculated within one working day from the day you placed it if you are in Athens, 1-2 working days for mainland destinations, 1-3 days for islands, and 1-5 working days for remote areas. For more information, contact us at 210-6232853.

Orders placed on Friday-Saturday-Sunday will be processed on Monday. In cases of extreme weather conditions or discount periods, the delivery time may be delayed.

Can I return a product?

You have the right to return products within 14 days from the day of receipt. For more details, refer to the Shipping & Returns section or contact our e-shop Customer Service Department.

What is the repair time for a product, and what is the cost?

The time required for the repair of a piece of jewelry is estimated within a period of up to 15 working days, depending on the case. For exact costs, refer to the Repairs section or contact our e-shop Customer Service Department.

What are the shipping costs?

Transportation and cash on delivery costs for all of Greece are completely free for orders over 40 euros! For more information, please call us at 210-6232853 or send us an email at info@doukissanomikou.com.

How does DOUKISSA NOMIKOU fragrance smell?

DOUKISSA NOMIKOU fragrance opens with sweet notes harmonizing with heart notes of delicious crispy caramel and warm vanilla notes. Delicate white flowers, water lilies, and juicy red grapes provide a unique freshness. The aromatic journey concludes with woody touches in the base notes, adding intensity and duration to this sensual fragrance.

Does DOUKISSA NOMIKOU fragrance last?

Our best-selling fragrance, DOUKISSA NOMIKOU, is an Eau de Toilette, so it is generally lighter than an Eau de Parfum. Nevertheless, it has great intensity and lasting power.

Is there a sample of DOUKISSA NOMIKOU fragrance?

Unfortunately, there is no sample available for the fragrance. However, with your purchases, we always send a beautifully packaged item scented with the DOUKISSA NOMIKOU fragrance.

Does the body lotion have the same scent?

Yes, the body lotion has the exact same scent as the fragrance. It has a lightweight texture that is quickly absorbed by the skin, revealing a hydrated, soft, and beautifully scented skin.

Is there a possibility to try the DOUKISSA NOMIKOU fragrance and body lotion?

You can try both the fragrance and the body lotion at affiliated stores kosmima.gr and oroloi.gr in Athens, Thessaloniki, and Grevena. For more information, visit www.kosmima.gr.

Are returns accepted for DOUKISSA NOMIKOU fragrance and body lotion?

There is no possibility of return for the DOUKISSA NOMIKOU fragrance and body lotion.